Retail Lead & Customer Experience Coach

Bath & Body Works; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

40% discount

DailyPay

Health benefits

Job summary

Bath & Body Works is seeking a proactive Key Holder in Phoenix, AZ to help deliver the sales plan through effective store and operational execution. You will act as a leader on duty, delivering outstanding customer experiences and guiding associates with knowledge of products and company policies.

You will be responsible for opening/closing routines, coaching teammates, and ensuring safety and visual standards are maintained daily.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced setting.

Responsibilities

• Lead store operations as delegated by the Store Manager.
• Provide performance feedback to managers.
• Deliver exceptional in-store customer experiences through selling behaviors.
• Demonstrate product knowledge and adhere to store policies.

Skills

Customer service

Leadership

Sales

Communication

Flexible availability

Education

High school diploma

Tools

POS system

Merchandising software

Job description

Bath & Body Works is seeking a proactive Key Holder in Phoenix, AZ to help deliver the sales plan through effective store and operational execution. You will act as a leader on duty, delivering outstanding customer experiences and guiding associates with knowledge of products and company policies.

You will be responsible for opening/closing routines, coaching teammates, and ensuring safety and visual standards are maintained daily.