Retail Lead: Customer Experience & Store Ops

Bath & Body Works; East Norwalk (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

40% Discount

Daily Pay

Weekly Pay

Job summary

Bath & Body Works is seeking a Key Holder to support sales plans through effective execution of store and operational tasks. You will be the frontline leader, delivering exceptional customer experiences, coaching teams, and maintaining product knowledge to meet daily goals.

Ideal candidates will thrive in a fast-paced retail environment, coach peers in-the-moment, and handle opening/closing routines with integrity and attention to detail.

Qualifications

• Thrive in a customer-first retail environment.
• Demonstrate sales, customer experience and operational results.
• Strong communication and adaptability to feedback.

Responsibilities

• Lead store-level tasks including acting as Manager on Duty when scheduled.
• Provide performance feedback and coaching to associates.
• Drive in-store customer experiences with product knowledge and selling behaviors.
• Display product knowledge and adhere to store policies and strategies.
• Set daily shift directions and manage opening/closing routines.

Skills

Customer service

Leadership

Sales experience

Adaptability

Education

High school diploma

Tools

POS system

Job description

Bath & Body Works is seeking a Key Holder to support sales plans through effective execution of store and operational tasks. You will be the frontline leader, delivering exceptional customer experiences, coaching teams, and maintaining product knowledge to meet daily goals.

Ideal candidates will thrive in a fast-paced retail environment, coach peers in-the-moment, and handle opening/closing routines with integrity and attention to detail.