Retail Lead - Convenience Store & Guest Service

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, California, is seeking a Retail Lead to assist the day-to-day operation and maintenance of the Java Caliente convenience store, and to help supervise the retail staff.

You will ensure accurate cash handling, receive and display merchandise, maintain neat presentation, replenish inventory, and oversee opening and closing procedures while delivering excellent customer service to guests and internal clients.

Qualifications

• High school diploma or GED.
• 1 year guest service experience and/or training.
• Ability to communicate in English.

Responsibilities

• Counts and balances cash with the safe.
• Receives and processes merchandise.
• Maintains neat presentation of retail merchandise.
• Replenishes and stocks inventory.
• Handles opening and closing procedures for the retail shop.
• Reports store issues to Retail Manager.
• Guides and assists team members with assignments.
• Delivers excellent customer service to guests and internal clients.
• Complies with internal controls and SOPs.

Skills

Guest service

Staff supervision

Customer service

English communication

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, California, is seeking a Retail Lead to assist the day-to-day operation and maintenance of the Java Caliente convenience store, and to help supervise the retail staff.

You will ensure accurate cash handling, receive and display merchandise, maintain neat presentation, replenish inventory, and oversee opening and closing procedures while delivering excellent customer service to guests and internal clients.