Retail Services Lead (Full Time) (36674)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, California, is seeking a Retail Lead to assist the day-to-day operation and maintenance of the Java Caliente convenience store, and to help supervise the retail staff.

You will ensure accurate cash handling, receive and display merchandise, maintain neat presentation, replenish inventory, and oversee opening and closing procedures while delivering excellent customer service to guests and internal clients.

Qualifications

• High school diploma or GED.
• 1 year guest service experience and/or training.
• Ability to communicate in English.

Responsibilities

• Counts and balances cash with the safe.
• Receives and processes merchandise.
• Maintains neat presentation of retail merchandise.
• Replenishes and stocks inventory.
• Handles opening and closing procedures for the retail shop.
• Reports store issues to Retail Manager.
• Guides and assists team members with assignments.
• Delivers excellent customer service to guests and internal clients.
• Complies with internal controls and SOPs.

Skills

Guest service

Staff supervision

Customer service

English communication

Education

High school diploma or GED

Job description

WHO ARE WE:

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than three weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more.

Job Description Summary

Retail Lead is responsible in assisting the day-to-day operation and maintenance of the convenience store of ACF. Retail Lead is responsible for assisting in the supervision of the retail staff of job duties and assignments.

Essential Duties And Responsibilities (other Duties May Be Assigned)

• Ensures bank is counted and balanced with safe.
• Receive and process new merchandise.
• Maintain orderly and neat presentation of retail merchandise.
• Responsible for replenishment and stocking of inventory.
• Perform duties and follow all procedures related to the opening and closing of the retail shop.
• Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager.
• Assists and directs Team Members with assignments and duties.
• Provides excellent customer service to both guest and internal clients.
• Must comply with all applicable ACF System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

Retail Clerk

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

HR forms

Required Education and/or Experience

• High school diploma or G.E.D.
• 1 year guest service experience and/or training or equivalent combination of education and experience.
• Ability to work with other departments and have excellent customer service skills.
• Must be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the convenience store, Java Caliente, offices, and various areas of the properties, including walking up to 1 ½ mile, climbing stairs, lifting, and stocking. Must be able to work in a cooler that is below 40 degrees. The individual must be able to work with various levels of noise in the work environment which is usually moderate. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.