Retail Lead: Store Ops & Guest Service

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Retail Lead to support daily operations of the convenience store, Java Caliente. You will supervise retail staff, ensure stock is replenished, and maintain neat product presentation while delivering excellent guest service.

The ideal candidate has a High school diploma or GED and at least 1 year of guest service experience. English communication skills are essential for daily interactions with guests and team members.

Qualifications

• High school diploma or GED required.
• 1 year guest service experience and/or training or equivalent combination of education and experience.
• Ability to communicate in English.
• Excellent customer service skills.

Responsibilities

• Ensures bank is counted and balanced with safe.
• Receive and process new merchandise.
• Maintain orderly and neat presentation of retail merchandise.
• Responsible for replenishment and stocking of inventory.
• Perform duties and follow all procedures related to the opening and closing of the retail shop.
• Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager.
• Assists and directs Team Members with assignments and duties.
• Provides excellent customer service to both guest and internal clients.
• Must comply with all applicable ACF System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Skills

Customer service

English communication

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Retail Lead to support daily operations of the convenience store, Java Caliente. You will supervise retail staff, ensure stock is replenished, and maintain neat product presentation while delivering excellent guest service.

The ideal candidate has a High school diploma or GED and at least 1 year of guest service experience. English communication skills are essential for daily interactions with guests and team members.