Retail Keyholder & Team Lead — Flexible Evenings/Weekends

Kaplan International; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) retirement program

Parental leave

Flexible time off

Employee discounts

Short-term disability

EAP

Learning & development

Commuter benefits

Pet insurance

And more!

Job summary

Framebridge is seeking a dedicated Retail Keyholder for our West 3rd store. You will lead on floor, set service standards, and model Framebridge’s customer-first approach while reporting to the Store Manager. You’ll train teammates, manage store operations to meet customer experience and sales goals, and apply product knowledge to assist customers.

Flexible schedule includes evenings and weekends. This role emphasizes ownership, collaboration, and a pride in quality craftsmanship that

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Interpersonal skills

Communication

Relationship-building

Public speaking / influence

Adaptability

Time management

Education

Art/design/marketing degree

Job description

Framebridge is seeking a dedicated Retail Keyholder for our West 3rd store. You will lead on floor, set service standards, and model Framebridge’s customer-first approach while reporting to the Store Manager. You’ll train teammates, manage store operations to meet customer experience and sales goals, and apply product knowledge to assist customers.

Flexible schedule includes evenings and weekends. This role emphasizes ownership, collaboration, and a pride in quality craftsmanship that