Keyholder: Travel Retail Team Leader

Away Travel Limited; West Hollywood (CA); On-site; USD 53,726,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Discounts on travel

Volunteer opportunities

Retail incentive bonus plan

Job summary

Away Travel Limited in West Hollywood is seeking a dynamic Keyholder to uphold our brand standards and deliver exceptional, personalized service to every customer. You will help manage in-store operations, support onboarding of new hires, and drive store performance while maintaining a welcoming, travel‑inspired atmosphere.

This role requires weekend availability, ability to stand for long periods, lift up to 25 pounds, and a passion for helping travelers feel at home.

Qualifications

• Growing retail, customer service, or hospitality leader who inspires others and drives results.
• Excellent communication and collaboration skills with coaching ability.
• Reliable and solution‑oriented with a commitment to customer satisfaction.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Deliver best‑in‑class, personalized service to every customer.
• Lead and support a team of retail associates to meet KPI goals.
• Oversee in‑store processes and operations for smooth daily function.
• Assist onboarding and training to ensure consistent customer experience.
• Collaborate with store management on marketing events and programming.
• Coach team members and provide feedback to support development.

Skills

Customer service

Sales targets

Team leadership

Coaching

Communication

Collaboration

Reliability

Lifting 25 lb

Stand long hours

Job description

Away Travel Limited in West Hollywood is seeking a dynamic Keyholder to uphold our brand standards and deliver exceptional, personalized service to every customer. You will help manage in-store operations, support onboarding of new hires, and drive store performance while maintaining a welcoming, travel‑inspired atmosphere.

This role requires weekend availability, ability to stand for long periods, lift up to 25 pounds, and a passion for helping travelers feel at home.