Store Keyholder — Lead Sales & Guest Experience

Robert Graham Designs; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a dedicated Keyholder to support overall store sales, staff, and customer service, promoting a sales culture, and ensuring a positive brand experience for all customers.

The role requires leadership on the selling floor, collaboration with management on marketing opportunities, and a commitment to world-class service and fashion knowledge. Weekend and holiday availability is expected.

Qualifications

• Demonstrated ability to deliver world‑class customer service.
• Strong communication and interpersonal skills.
• Ability to mentor and motivate sales associates.
• Solid knowledge of fashion and merchandise.

Responsibilities

• Meet sales goals and motivate staff to achieve targets.
• Support development of associates' sales techniques.
• Maintain deep product knowledge to answer customer questions.
• Lead floor presence and collaborate with management on opportunities.
• Plan events/incentives to grow local customer base.
• Provide exceptional service, handle returns and issues promptly.

Skills

Customer service

Communication

Sales leadership

Product knowledge

Team supervision

Store operations

Job description

Robert Graham is seeking a dedicated Keyholder to support overall store sales, staff, and customer service, promoting a sales culture, and ensuring a positive brand experience for all customers.

The role requires leadership on the selling floor, collaboration with management on marketing opportunities, and a commitment to world-class service and fashion knowledge. Weekend and holiday availability is expected.