Retail Keyholder: Lead Guest Experience & Store Ops

GameStop Corp.; Fort Johnson South (LA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Incentive programs

Health benefits

Paid time off

401(k)

Employee discount

Casual work environment

Job summary

GameStop Corp. is seeking a Retail Keyholder to assist the store management team in executing daily store activities and delivering exceptional guest service. You will greet guests, answer questions, and promote promotions while ensuring a clean, organized shopping environment.

You will process purchases and returns at the POS, manage inventory, support cash handling, and uphold loss prevention practices. The role requires flexible scheduling, including nights, weekends, and some holidays, with

Qualifications

• High school diploma or equivalent required.
• At least 1 year of retail sales or guest service experience preferred.
• Video game knowledge preferred.
• Must be able to stand and move for up to 10 hours per day.
• Must provide proof of identity and eligibility to work in the United States.

Responsibilities

• Greet guests and assist with video gaming needs while offering promotions.
• Process purchases/returns via POS and balance cash deposits.
• Maintain clean, organized store and stock shelves.
• Explain GameStop benefits, reservations, and loyalty programs.
• Support store management to meet sales and shrink goals.
• Handle phone inquiries and assist with customer questions.

Skills

Exceptional guest service

Verbal & written communication

Bilingual English/Spanish

Basic math skills

Self-motivation & teamwork

Problem-solving skills

Flexible schedule

Education

High school diploma or equivalent

Job description

GameStop Corp. is seeking a Retail Keyholder to assist the store management team in executing daily store activities and delivering exceptional guest service. You will greet guests, answer questions, and promote promotions while ensuring a clean, organized shopping environment.

You will process purchases and returns at the POS, manage inventory, support cash handling, and uphold loss prevention practices. The role requires flexible scheduling, including nights, weekends, and some holidays, with