Retail Key Holder: Lead Customer Service & Store Ops

Everything But Water, LLC; Natick (MA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits for eligible Assoc

Job summary

Everything But Water, LLC in Natick, MA is seeking a part-time Key Holder to support the Store Management team and deliver exceptional customer service. The role requires collaboration with managers to ensure adequate shift coverage and to uphold brand standards in a fast-paced retail environment.

The ideal candidate has 2–4 years of retail experience with at least 1 year in a supervisory role, and must be available nights, weekends, and holidays to meet store needs.

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer engagement

Interpersonal communication

Supervisory experience

Availability for nights weekends and H

Physical stamina

Job description

Everything But Water, LLC in Natick, MA is seeking a part-time Key Holder to support the Store Management team and deliver exceptional customer service. The role requires collaboration with managers to ensure adequate shift coverage and to uphold brand standards in a fast-paced retail environment.

The ideal candidate has 2–4 years of retail experience with at least 1 year in a supervisory role, and must be available nights, weekends, and holidays to meet store needs.