Retail Key Holder: Lead Customer Experience & Ops

Anthropologie; Bridgewater (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Paid time off

Job summary

Anthropologie is seeking a Store Key Holder in Bridgewater, NJ to support the store leadership team in delivering exceptional customer service and driving sales. You will help manage daily operations, training, and omni-channel initiatives while fostering a welcoming, high-energy store environment.

The role requires leadership experience, a strong team mindset, and flexibility to work evenings, weekends, and holidays. A passion for the Anthropologie brand and its customer experience is essential.

Qualifications

• Leadership experience and ability to guide a team.
• Strong team collaboration and communication skills.
• Willingness to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.
• Brand affinity for Anthropologie and URBN stores.

Responsibilities

• Collaborate with leadership to create a welcoming customer environment and drive store metrics.
• Support training and onboarding of new hires and provide mentorship to the team.
• Assist with daily operations, restocking, visual standards and omni-channel fulfillment.
• Maintain excellent communication with leadership and contribute to positive team morale.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Anthro brand fan

Job description

Anthropologie is seeking a Store Key Holder in Bridgewater, NJ to support the store leadership team in delivering exceptional customer service and driving sales. You will help manage daily operations, training, and omni-channel initiatives while fostering a welcoming, high-energy store environment.

The role requires leadership experience, a strong team mindset, and flexibility to work evenings, weekends, and holidays. A passion for the Anthropologie brand and its customer experience is essential.