Retail Key Holder — Grow with a Bold Brand

Psycho Bunny; Burlington (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Collaborative team environment

Job summary

Psycho Bunny is seeking a Key Holder for our Burlington Mall location. You will support the Store Manager in driving sales, ensuring excellent customer experiences, and leading a small team in a fast-paced retail environment.

Responsibilities include staff training, product knowledge coaching, scheduling, loss prevention, inventory control, and visual standards adherence. Join a bold, growing brand and help set the standard in our stores.

Qualifications

• 1 year minimum retail management experience.
• Flexible schedule including nights, weekends and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Assist with recruitment, training, development, and succession of high-performing team members.
• Maintain product knowledge and coach store team members to communicate it to customers.
• Oversee payroll control and service-driven scheduling for profitability and service levels.
• Analyze customer profiles, buying trends, and competitors to impact and drive business.
• Monitor Loss Prevention and safeguard assets.
• Manage inventory and shrink goals, including physical inventories.
• Execute merchandise transfers and communicate opportunities to the store manager.
• Ensure Visual Directives are followed and presentation meets Psycho Bunny standards.
• Ensure OSHA compliance and a safe environment for staff and customers.
• Collaborate with all team members to achieve store goals.

Skills

Retail management experience

Job description

Psycho Bunny is seeking a Key Holder for our Burlington Mall location. You will support the Store Manager in driving sales, ensuring excellent customer experiences, and leading a small team in a fast-paced retail environment.

Responsibilities include staff training, product knowledge coaching, scheduling, loss prevention, inventory control, and visual standards adherence. Join a bold, growing brand and help set the standard in our stores.