Retail Key Holder - Full Time (Backcountry)

Lever, Inc.; Palo Alto (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Backcountry is seeking a motivated Key Holder to manage store operations during shifts, open/close procedures, and cash handling. You will supervise inventory, assist customers, and maintain a clean, welcoming environment.

The role requires at least 2 years in retail or customer service, strong communication, and a flexible schedule including evenings and weekends. POS experience is a plus, with opportunities to train and mentor new teammates.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in retail sales or customer service.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Flexible schedule including evenings, weekends and holidays.
• Basic computer skills; POS experience is a plus.

Responsibilities

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report discrepancies
• Provide exceptional customer service, and assist customers with purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized, and attractive store appearance
• Assist in the execution of daily tasks and ensure they are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

Skills

Retail experience

Customer service

Communication skills

Time management

Flexibility

Education

High school diploma

Tools

POS systems

Job description

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist,MotoSport, andSteepandCheap—aimto supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments. We do this by providing the biggest and best assortment of premium outdoor products,a superiorshopping experience, personalized Gearheadexpertise, lightning-fast andaccuratefulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities andpossessexcellent communication and interpersonal skills.

We are seekinga highly motivated and experienced Key Holder to join our team. The Key Holder willbe responsible for managing the store during scheduled shifts,openingand closing the store, handlingcashand credit card transactions, managing inventory, and providing excellent customer service to our valued customers.

What you get to do every day:

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized and attractive store appearance
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

• High school diploma or equivalent
• Minimum of 2 years of experience in retail sales or customer service
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced and dynamic environment
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Basic computer skills, and experience with Point-of-Sale systems is a plus

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

$21 - $24 an hour

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [e-mail].

Employment is contingent on a background check, including verification of prior employment dates.