Retail Key Holder: Customer Experience Leader

Boot Barn; Spanish Fork (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

Boot Barn in Utah is seeking a Key Holder to engage customers, support store leadership, and help drive sales through excellent service and product knowledge.

You will handle selling responsibilities, maintain merchandising standards, assist with opening/closing procedures, and help with inventory and POS transactions while ensuring compliance with company policies. This role offers growth in a busy retail environment.

Qualifications

• Experience in retail customer service.
• Ability to learn product knowledge and communicate features and benefits.
• Familiarity with point-of-sale systems and cash handling procedures.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories and communicate knowledge to customers.
• Maintain merchandising standards, floor moves, display maintenance and sales setup.
• Assist with opening and closing procedures and adhere to Time and Attendance policies.
• Ensure accurate cash handling and POS transactions; support store leadership to drive sales.

Skills

Customer service

Merchandising

Cash handling

POS operation

Job description

Boot Barn in Utah is seeking a Key Holder to engage customers, support store leadership, and help drive sales through excellent service and product knowledge.

You will handle selling responsibilities, maintain merchandising standards, assist with opening/closing procedures, and help with inventory and POS transactions while ensuring compliance with company policies. This role offers growth in a busy retail environment.