Retail Key Holder & Customer Experience Lead

EVERYTHING BUT WATER; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits for eligibleAssoci

Job summary

Everything But Water in Naples, FL seeks a Key Holder to partner with store management and deliver exceptional customer service. You will support shift coverage, uphold brand standards, and guide sales teams to meet goals. Ideal candidates have 2–4 years in retail, at least 1 year in supervision, and are available nights, weekends, and holidays.

Fluency in English and strong communication are required. This role offers merchandise discounts and a path to higher responsibilities within a vibrant

Qualifications

• 2–4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Customer engagement

Interpersonal skills

Communication skills

Flexible schedule

Job description

Everything But Water in Naples, FL seeks a Key Holder to partner with store management and deliver exceptional customer service. You will support shift coverage, uphold brand standards, and guide sales teams to meet goals. Ideal candidates have 2–4 years in retail, at least 1 year in supervision, and are available nights, weekends, and holidays.

Fluency in English and strong communication are required. This role offers merchandise discounts and a path to higher responsibilities within a vibrant