Retail Key Carrier Supervisor

The TJX Companies, Inc.; Wichita (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading off-price retailer where every day presents new opportunities for growth and achievement. As a Key Carrier, you'll play a pivotal role in store operations, providing leadership and exceptional customer service. This position offers a vibrant work environment that values diversity and collaboration, allowing you to thrive and make a meaningful impact. With flexible scheduling and a commitment to employee development, this role is perfect for those passionate about retail and looking to advance their career in a supportive atmosphere. Embrace the chance to grow your career in a company that prioritizes your success.

Benefits

Associate Discount

401(k) with Company Match

Child Care Discounts

Cell Phone Discounts

Pet Insurance

Legal Insurance

Referral Bonuses

Medical/Dental/Vision Benefits

Paid Parental Leave

Vacation and Sick Leave

Qualifications

• At least 1 year of retail experience and 6 months in a leadership role.
• Knowledge of company software, systems, and procedures.

Responsibilities

• Create a positive customer experience both internally and externally.
• Act as Manager on Duty, following all company policies and procedures.
• Coach, recognize, and support Associates’ development.

Skills

Customer Service

Problem-Solving

Communication

Teamwork

Adaptability

Multi-tasking

Education

High School Diploma

Retail Experience

Tools

Company Software

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an extension of the Coordinator role, with responsibilities alternating based on store needs. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carriers, providing leadership in store operations. Candidates must have open availability, including nights and weekends, and demonstrate exceptional customer service.

• Create a positive customer experience both internally and externally
• Promote honesty, integrity, and confidentiality within the team
• Act as Manager on Duty, following all company policies and procedures
• Ensure store tasks and activities align with the store plan, prioritizing as needed
• Address customer service issues promptly and coach Associates accordingly
• Exercise discretion in customer service policies to satisfy customers
• Maintain accurate Associate coverage for a positive customer experience
• Ensure operational procedures are followed by Associates
• Execute opening and closing procedures per company guidelines
• Communicate effectively with management and Associates about priorities and updates
• Provide and receive recognition and constructive feedback
• Coach, recognize, and support Associates’ development
• Collaborate with Management on training needs to enhance team effectiveness
• Adhere to labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support shrink reduction initiatives and safety awareness
• Perform other duties as assigned

Who We’re Looking For:

• Flexible schedule availability, including nights and weekends
• Team-oriented mindset, effective with peers and supervisors
• Adaptability to changing directions and unexpected situations
• Knowledge of company software, systems, and procedures
• Understanding of merchandise flow in stores
• Strong problem-solving skills
• Ability to coach, delegate, and follow up effectively
• Ability to act swiftly under challenging circumstances
• Multi-tasking capability
• Excellent communication and organizational skills with attention to detail
• At least 1 year of retail experience and 6 months in a leadership role

Benefits include: Associate discount, EAP, smoking cessation, bereavement leave, 401(k) with company match, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses. Eligibility for additional benefits such as medical/dental/vision, HSA, FSA, life insurance, disability coverage, paid parental leave, holidays, vacation, sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance is based on service or hours worked. Benefits are subject to plan terms and may change. Contact your TJX representative for details.

Our commitment: We promote an inclusive, supportive work environment with an open-door policy. We offer competitive salaries and benefits. TJX is an equal opportunity employer, considering all applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any protected class. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable laws.

Address:

2716 N. Greenwich Road

Location:

USA HomeGoods Store 0784 Wichita, KS

This position offers a starting pay of $14.00 to $14.50 per hour, with actual pay determined by skills, qualifications, and experience.