Retail Key Carrier Supervisor

The TJX Companies, Inc.; Strongsville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Key Carrier to join their dynamic team. This role offers an exciting opportunity to grow your career by taking on leadership responsibilities while managing store operations. The ideal candidate will exemplify exceptional customer service and have a flexible schedule, including nights and weekends. You will play a crucial role in creating a positive shopping experience, coaching associates, and ensuring compliance with company policies. If you are a team player with strong communication skills and a passion for retail, this position is perfect for you.

Benefits

Associate Discounts

Health Benefits

401(k) with Employer Match

Paid Leave

Insurance Discounts

Scholarship Programs

Qualifications

• Minimum of 1 year retail experience and 6 months in a leadership role.
• Flexibility to work nights and weekends is essential.

Responsibilities

• Create a positive customer experience and coach associates.
• Ensure operational procedures are followed and manage tasks effectively.

Skills

Customer Service

Problem-Solving

Team Collaboration

Communication Skills

Adaptability

Tools

Store Software

Job description

Job Description: Key Carrier at TJ Maxx

Opportunity: Grow Your Career

The Key Carrier role is an extension of the Coordinator position, involving leadership responsibilities and store operations management. Key Carriers alternate between roles based on store needs, primarily acting as Coordinators with occasional leadership duties. The role requires open availability, including nights and weekends, and exemplifies exceptional customer service.

1. Creates a positive customer experience both internally and externally.
2. Promotes honesty, integrity, and confidentiality within the team.
3. Acts as Manager on Duty, following company policies and procedures.
4. Ensures tasks are performed according to store plans, prioritizing effectively.
5. Addresses customer service issues and coaches Associates accordingly.
6. Exercises discretion in customer service policies to satisfy customers.
7. Maintains accurate Associate coverage for optimal customer service.
8. Ensures operational procedures are followed by Associates.
9. Executes opening and closing procedures per guidelines.
10. Communicates effectively with management and team, providing updates and feedback.
11. Provides recognition, coaching, and support for Associates.
12. Partners with management on training needs.
13. Ensures compliance with labor laws, policies, and procedures.
14. Promotes credit and loyalty programs.
15. Supports shrink reduction initiatives.
16. Maintains a safe environment and promotes safety awareness.
17. Performs other duties as assigned.

Who We’re Looking For:

• Flexible schedule availability, including nights and weekends.
• Team player with effective collaboration skills.
• Adaptable to changes and unexpected situations.
• Knowledge of store software, systems, and merchandise flow.
• Problem-solving skills.
• Ability to coach, delegate, and manage multiple tasks.
• Ability to respond quickly under challenging circumstances.
• Strong communication and organizational skills with attention to detail.
• Minimum of 1 year retail and 6 months leadership experience.

Benefits include: Associate discounts, EAP, health benefits, 401(k) with employer match, paid leave, insurance discounts, scholarship programs, and more. Benefits are subject to plan terms and may change. Contact your TJX representative for details.

We are committed to a diverse and inclusive workplace and consider all applicants without regard to protected statuses. Reasonable accommodations are provided in accordance with applicable laws.

Address: 18290 Royalton Road, Strongsville, OH

Position Details: Starting pay range of $14.00 to $14.50 per hour, based on skills and experience.