Supervisor, Clinical Data Entry

Freddie Mac; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Clinical Data Supervisor to lead a dedicated team in ensuring high standards of data quality and productivity. This pivotal role involves overseeing data entry processes, conducting quality checks, and mentoring new staff. The ideal candidate will possess strong organizational skills and a results-oriented mindset, thriving in a fast-paced environment. With opportunities for professional growth and development, this position is perfect for someone looking to make a significant impact in the clinical data field. Join a forward-thinking organization committed to excellence in clinical data management.

Qualifications

• 2+ years of experience in data entry/customer service, with 1 year in a supervisory role.
• Fluency in Clinical Data Entry processes is essential.

Responsibilities

• Oversee the Clinical Data Analysis team, ensuring quality and productivity.
• Conduct performance reviews and mentor new employees.

Skills

Microsoft Office

Data Entry

Customer Service

Attention to Detail

Conflict Resolution

Bilingual Abilities

Education

Associate Degree

Tools

LIMS

Job description

The Clinical Data Supervisor will assist with overseeing the Clinical Data Analysis team, ensuring the quality and productivity of the team.

Responsibilities

1. Undergo full training and achieve fluency in Clinical Data Entry roles and responsibilities.
2. Perform random quality checks for all agents to maintain high standards of accuracy and quality.
3. Maintain a tracking mechanism to monitor and report reporting errors.
4. Be available in real time to support employees experiencing work and/or personal issues, providing coaching, counseling, and guidance.
5. Collaborate with the Director and RAQA on CRI root cause issues, logging all relevant data for resolution.
6. Create workflow documents, including departmental SOPs, track changes to reporting processes, and provide training.
7. Develop schedules to ensure adequate staffing for the workload and approve time cards.
8. Conduct yearly performance reviews, providing feedback and discussing career development.
9. Participate in interviewing potential candidates and influence final hiring decisions.
10. Mentor and train new employees.
11. Complete special projects and other duties as assigned to meet business needs.
12. This role involves working with PHI in both paper and electronic forms, accessing various technologies to perform job duties.
13. Complete required training on HIPAA/PHI privacy, policies, procedures, and security within the first 30 days of hire.
14. Maintain current status on Natera training requirements.

Qualifications

• Associate degree or equivalent.
• At least 2 years of data entry/customer service experience, including 6 months in Clinical Data Entry, and 1 year in a supervisory or lead role.
• Fluency in Clinical Data Entry processes.
• Experience with LIMS is preferred.
• Experience in data collection and maintenance is a plus.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office and excellent typing, spelling, and grammar skills.
• Strong knowledge of numeric, oral, and written language applications.
• Attention to detail and organizational skills.
• Adaptability, self-motivation, and resilience in challenging situations.
• Results-oriented with the ability to manage competing priorities.
• Effective training, mentoring, and feedback skills.
• Conflict resolution skills.
• Willingness to learn and a positive, service-oriented attitude.
• Professionalism in escalated situations.
• Problem-solving skills preferred.
• Bilingual abilities are a plus.