Retail Key Carrier Coordinator - Lead & Coach Nights/Weekends

TJX; Westwood (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Scheduling flexibility

Health benefits

Job summary

Homesense at TJX Companies is seeking a Key Carrier to support store operations and lead as needed. The role emphasizes ensuring excellent customer service, adherence to policies, and effective coaching of Associates.

Open availability including nights and weekends is required. The position offers growth opportunities within a Fortune 100 company and exposure to a dynamic retail environment.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Proven problem solving skills.
• Superior communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exhibits discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Communication

Organizational skills

Adaptability

Job description

Homesense at TJX Companies is seeking a Key Carrier to support store operations and lead as needed. The role emphasizes ensuring excellent customer service, adherence to policies, and effective coaching of Associates.

Open availability including nights and weekends is required. The position offers growth opportunities within a Fortune 100 company and exposure to a dynamic retail environment.