Retail Key Carrier & Coordinator Lead

The TJX Companies, Inc.; Jeffersonville (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Healthcare benefits (medical/dental/ve

Job summary

The TJ Maxx store in Jeffersonville invites you to join our team as a Key Carrier. This elevated role alternates with Coordinator duties and requires open availability, including nights and weekends.

You will lead with a customer-first mindset and manage daily store operations in line with company policy. As a Key Carrier, you will act as Manager on Duty, coach associates, and ensure adherence to procedures while maintaining a positive shopping environment.

Qualifications

• 1 year retail experience preferred.
• 6 months leadership experience preferred.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Coaching

Communication

Multi-tasking

Flexible schedule

Job description

The TJ Maxx store in Jeffersonville invites you to join our team as a Key Carrier. This elevated role alternates with Coordinator duties and requires open availability, including nights and weekends.

You will lead with a customer-first mindset and manage daily store operations in line with company policy. As a Key Carrier, you will act as Manager on Duty, coach associates, and ensure adherence to procedures while maintaining a positive shopping environment.