Retail - IT Manager - POS

TEK Systems; Pomona (CA); On-site; USD 143,270,000 - 186,252,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems is seeking an IT Retail Systems Manager in Pomona, CA to lead strategy, administration, security, and optimization of retail tech platforms. You will oversee POS, eCommerce, payments, and customer-account systems while ensuring security and compliance across the portfolio.

The role prioritizes improving customer experience, driving innovative tech deployments, and partnering with business leaders to deliver strategic solutions in a hands-on leadership capacity.

Qualifications

• Requires 4+ years in IT leadership or related tech management roles.
• Experience managing technical teams and supervising staff.
• Strong background supporting POS systems and retail tech environments.
• Experience with PCI compliance and payment processing security.
• Experience managing vendors, implementations, and upgrades.

Responsibilities

• Lead enterprise retail technology initiatives across POS, eCommerce, inventory, payments, and customer accounts.
• Ensure system reliability, performance, integrations, and reporting capabilities.
• Identify and implement innovative technologies to improve customer experience and operations.
• Directly supervise and mentor technical staff and manage hiring/training.

Skills

IT leadership

Retail technology

POS systems

Security & PCI

Vendor management

Team mentoring

Customer experience

Education

Bachelor's degree in IT/CS/business info systems

Tools

Windows Server

Microsoft 365

SQL Server

VMware

Networking infrastructure

POS software admin

Cloud services

Job description

Are you an experienced IT leader with a passion for retail technology, customer experience, and operational excellence? We're seeking an IT Retail Systems Manager to lead the strategy, administration, security, and optimization of a diverse portfolio of retail technology platforms supporting high-volume, customer-facing operations. This is an opportunity to make a significant impact by driving innovation, improving business processes, and leading technology initiatives that directly enhance the customer experience.

Why Join Us?

• Lead enterprise-wide retail technology initiatives
• Drive innovation in POS, eCommerce, and digital customer experiences
• Manage and mentor a talented technical team
• Partner with business leaders to implement strategic technology solutions
• Work with emerging technologies including mobile ordering, touchless payments, and integrated commerce platforms
• Play a key role in shaping the future of retail technology operations

Position Overview

Reporting to experienced IT leadership, the IT Retail Systems Manager will oversee the administration, integration, security, and performance of critical retail technology systems. This role is responsible for ensuring reliable operation of point-of-sale platforms, eCommerce solutions, payment processing systems, customer account technologies, and related business applications while maintaining strong security and compliance standards.

Key Responsibilities

Retail Technology Leadership

• Manage and support enterprise retail technology platforms, including POS, eCommerce, inventory management, payment processing, and customer account systems.
• Ensure system reliability, performance, integrations, and reporting capabilities.
• Identify and implement innovative technologies that improve customer experience and operational efficiency.
• Lead system upgrades, migrations, enhancements, and new technology deployments.

Team Management

• Directly supervise and mentor technical staff.
• Manage hiring, training, performance management, and professional development.
• Foster a collaborative, customer-focused service culture.

Security & Compliance

• Maintain the security and integrity of payment processing systems and retail technology infrastructure.
• Ensure compliance with PCI standards and applicable security requirements.
• Manage user access controls, audits, and system governance practices.

Project & Vendor Management

• Lead technology implementation projects across multiple business units.
• Coordinate with internal stakeholders and external vendors to deliver successful outcomes.
• Manage technology contracts, licensing, configuration updates, and vendor relationships.
• Evaluate new products and solutions and provide recommendations to leadership.

Business Process Improvement

• Analyze business workflows and identify opportunities for greater efficiency.
• Develop reporting and analytics capabilities that support operational and financial decision-making.
• Support strategic initiatives through technology-enabled solutions.

Qualifications

Required Experience

• 4+ years of experience in IT leadership, retail technology, or related technical management roles.
• Experience managing technical teams and supervising staff.
• Strong background supporting Point-of-Sale (POS) systems and retail technology environments.
• Experience with PCI compliance and payment processing security.
• Experience managing technology vendors, system implementations, and upgrades.
• Proven success supporting customer-facing business operations.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field.
• Relevant industry certifications.
• Experience supporting eCommerce platforms and system integrations.
• Experience with inventory management systems and retail analytics.

Technical Skills

• Microsoft Windows Server environments
• Microsoft 365
• Microsoft SQL Server
• VMware virtualization
• Ethernet and network infrastructure
• POS software administration
• Cloud-hosted services
• Mobile and wireless technologies
• Client/server application support and integrations

Job Type & Location

This is a Contract to Hire position based out of Pomona, CA.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pomona,CA.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.