Scoring And POS System Technician

TEKsystems; Muskegon (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

TEKsystems is seeking a Technical Support Technician to join a growing team supporting bowling and family entertainment centers worldwide. You will provide phone, email, and remote support for POS, kiosks, Windows servers and workstations, tablets, and network-connected devices.

You will diagnose issues, implement fixes, and ensure critical business systems stay operational while delivering an exceptional customer experience in a fast-paced environment.

Qualifications

• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to provide phone, email, and remote support.
• Familiarity with POS systems, kiosks, tablets, or related devices is a plus.

Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues
• Provide technical support via phone, email, and remote access tools
• Support POS systems, Windows servers/workstations, peripherals, and network-connected devices
• Assist customers with application functionality, system configuration, and operational issues
• Document support cases and resolutions accurately
• Escalate complex issues when appropriate while maintaining ownership of the customer experience
• Deliver exceptional customer service in a fast-paced technical support environment

Skills

Help Desk

Technical Troubleshooting

Customer Service

Windows OS

Hardware Support

Remote Support

Job description

Description

Join a growing team of technical professionals supporting innovative technology solutions used by bowling and family entertainment centers around the world. This role combines hands-on troubleshooting, customer interaction, and remote technical support to help ensure critical business systems remain operational and performing at their best.

As a Technical Support Technician, you will provide phone, email, and remote support for a broad range of technologies, including Point-of-Sale (POS) systems, scoring applications, Windows servers, workstations, tablets, self-service kiosks, cloud-based platforms, and network-connected devices. You will work directly with customers to diagnose issues, resolve technical problems, and deliver an exceptional support experience.

This is an excellent opportunity for someone who enjoys solving complex technical challenges, learning new technologies, and working in a customer-focused environment.

Location: Muskegon, MI (Onsite)

Employment Type: Full-Time

Key Responsibilities

• Troubleshoot and resolve hardware, software, and connectivity issues
• Provide technical support via phone, email, and remote access tools
• Support POS systems, Windows servers/workstations, peripherals, and network-connected devices
• Assist customers with application functionality, system configuration, and operational issues
• Document support cases and resolutions accurately
• Escalate complex issues when appropriate while maintaining ownership of the customer experience
• Deliver exceptional customer service in a fast-paced technical support environment

Required Skills

• Help Desk Support
• Technical Troubleshooting
• Customer Service
• Windows Operating Systems
• Hardware Support
• Technical Support
• Strong communication and problem-solving skills

Preferred Qualifications

• Experience supporting POS systems, kiosks, tablets, or related technologies
• Knowledge of Windows Server environments
• Familiarity with networking concepts and connected devices
• Experience providing remote technical support to end users

Ideal Candidate

The ideal candidate is a customer-focused technical professional with strong troubleshooting abilities and a passion for helping users resolve issues efficiently. Someone who thrives in a fast-paced environment, communicates effectively with both technical and non-technical users, and takes pride in delivering a high-quality support experience.

Job Type & Location

This is a Permanent position based out of Muskegon, MI.

Pay And Benefits

The pay range for this position is $45000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

I will share these, waiting to receive package

Workplace Type

This is a fully onsite position in Muskegon,MI.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.