IT Technician

TEKsystems; Youngstown (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k Retirement Plan

Paid time off

Job summary

TEKsystems is seeking an IT Support Technician to provide hands-on and remote technical support for end users, covering workstations, mobile devices, and production-floor technology. You will be the primary contact for IT issues and deliver excellent service in a fast-paced environment.

Responsibilities include hardware troubleshooting, imaging and deployment, software installation, and network connectivity support.

Qualifications

• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot common end-user technology issues.
• Willingness to learn new technologies and support processes.

Responsibilities

• Respond to and resolve IT support requests via phone, email, ticketing systems, and in-person interactions.
• Serve as the first point of contact for end-user technical support.
• Troubleshoot and repair hardware issues involving desktops, laptops, tablets, monitors, printers, and more.
• Image, configure, deploy, and refresh end-user computing devices per standards.
• Set up equipment for new hires and replacement projects.
• Receive, track, asset-tag, inventory, and stage hardware for deployment.
• Install approved software, updates, and device drivers.
• Perform basic network connectivity troubleshooting and escalate advanced issues.
• Support production-floor and warehouse technology and conference room AV.
• Maintain documentation of support activities and asset records.

Skills

Help Desk Support

Technical Support

Customer Service

Hardware Troubleshooting

Software Installation

Device Deployment

Imaging & Configuration

Asset Management

Inventory Control

Network Connectivity Troubleshooting

Production Technology Support

Documentation & Ticket Management

Job description

IT Support Technician

Position Overview

We are seeking an IT Support Technician to provide hands-on and remote technical support for end users. This role serves as the primary point of contact for IT-related issues, supporting workstations, mobile devices, production-floor technology, and business systems while delivering excellent customer service.

Key Responsibilities

• Respond to and resolve IT support requests received via phone, email, ticketing systems, and in-person interactions.
• Serve as the first point of contact for end-user technical support.
• Troubleshoot and repair hardware issues involving:
  • Desktops and laptops
  • Tablets and mobile devices
  • Monitors and docking stations
  • Printers and scanners
  • Telephony equipment
  • Barcode scanners and handheld devices
• Image, configure, deploy, and refresh end-user computing devices according to established standards.
• Set up technology equipment for new hires and support equipment replacement projects.
• Receive, track, asset-tag, inventory, and stage hardware for deployment.
• Process dated equipment and support technology lifecycle management activities.
• Install approved software applications, updates, and device drivers.
• Perform basic network connectivity troubleshooting, including:
  • Cable and port verification
  • Wireless connectivity support
  • Connectivity testing
  • Escalation of advanced networking issues
• Support production-floor and warehouse technology, including shared-use devices and operational systems.
• Troubleshoot conference room technology, audiovisual equipment, digital displays, and workplace collaboration tools.
• Maintain accurate documentation of support activities and asset records.

Required Qualifications

• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot common end-user technology issues.
• Strong problem-solving and organizational skills.
• Ability to work independently and in a team environment.
• Willingness to learn new technologies and support processes.
• Ability to work in both office and production environments.

Preferred Qualifications

• Prior Help Desk, Service Desk, Technical Support, or IT Support experience.
• Experience imaging and deploying computers.
• Familiarity with hardware inventory and asset management processes.
• Exposure to manufacturing, warehouse, or production-support environments.
• Understanding of basic networking concepts and troubleshooting techniques.

Key Skills

• Help Desk Support
• Technical Support
• Customer Service
• Hardware Troubleshooting
• Software Installation
• Device Deployment
• Imaging & Configuration
• Asset Management
• Inventory Control
• Mobile Device Support
• Printer & Peripheral Support
• Network Connectivity Troubleshooting
• Production Technology Support
• Documentation & Ticket Management

Ideal Candidate

The ideal candidate is an enthusiastic, customer-focused IT professional who enjoys troubleshooting technology issues and supporting end users in a fast-paced environment. They are dependable, eager to learn, and comfortable providing both office and production-floor technical support.

Schedule

Monday-Friday, 8:00 AM to 5:00 PM

Job Type & Location

This is a Contract to Hire position based out of Youngstown, OH.

Pay And Benefits

The pay range for this position is $21.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Youngstown,OH. Application Deadline This position is anticipated to close on Sep 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.