Night Shift Railroad Tech Support Specialist

Herzog; Fort Worth (TX); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Job summary

A leading technology firm in Fort Worth, Texas, is seeking a Support Center Representative to provide technical assistance with computer systems, hardware, and software. Responsibilities include troubleshooting, managing support calls, and data entry. Ideal candidates have a high school diploma and 1-2 years of experience in support roles. This is a full-time position with variable shifts including weekends, offering a robust benefits package including medical and dental coverage.

Qualifications

• 1-2 years of computer or call center support experience preferred.
• A+ certification is a plus.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on user issues.
• Serve as the first point of contact for customer support.

Skills

Active Listening

Communication Skills

Teamwork

Troubleshooting

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Windows

Office 365

Microsoft Active Directory

Job description

A leading technology firm in Fort Worth, Texas, is seeking a Support Center Representative to provide technical assistance with computer systems, hardware, and software. Responsibilities include troubleshooting, managing support calls, and data entry. Ideal candidates have a high school diploma and 1-2 years of experience in support roles. This is a full-time position with variable shifts including weekends, offering a robust benefits package including medical and dental coverage.