Retail IT Help Desk Specialist

Tractor Supply; Brentwood (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Tractor Supply Company is seeking a Help Desk Team Member to provide first line technical and non-technical support to Store Team Members, troubleshooting problems, researching answers, and guiding users through corrective steps.

The role requires 0–2 years of experience with strong customer service, the ability to multitask, and flexibility to work weekends and evenings in a fast-paced retail environment.

Qualifications

• 0-2 years’ experience. Customer service, retail and technical Help Desk experience preferred.
• Education: High school education or equivalent. College degree preferred. Any suitable combination of education and experience will be considered.

Responsibilities

• Provide first line support for stores’ operational and IT issues by utilizing multiple applications/systems and resources.
• Diagnose problems to determine level of technical assistance required; escalate as needed.
• Identify, research, troubleshoot, and resolve POS, Inventory, Software, and Hardware problems.
• Document interactions in a contact logging system with clear details.
• Handle tickets from voicemails, emails, and self-service portals in a timely manner.
• Assist with installing hardware and peripherals as needed.
• Support imaging computers, project work, and preventative maintenance.

Skills

Customer service

Oral & written communication

Multi-tasking

Teamwork

Adaptability

Education

High school education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Heat Call Logging

Job description

Tractor Supply Company is seeking a Help Desk Team Member to provide first line technical and non-technical support to Store Team Members, troubleshooting problems, researching answers, and guiding users through corrective steps.

The role requires 0–2 years of experience with strong customer service, the ability to multitask, and flexibility to work weekends and evenings in a fast-paced retail environment.