Retail Help Desk Specialist

Tractor Supply Company; Brentwood (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Benefits

Life Insurance

Disability Insurance

Parental Leave

Tuition Reimbursement

Family Planning Resources

Job summary

Tractor Supply Company is seeking a Help Desk Team Member to provide first-line technical and non-technical support to store team members. You will troubleshoot issues, guide users through corrective steps, and escalate as needed to resolve tickets efficiently.

The role emphasizes strong customer service, comfortable communication, and the ability to work in a fast-paced store operations environment. Weekend/evening availability may be required.

Qualifications

• Experience providing first-line support and resolving customer questions.
• Experience with retail/operations and basic IT concepts is a plus.
• Familiarity with ticketing or call logging systems is preferred.

Responsibilities

• Provide first line support for store team members and IT issues.
• Diagnose problems and escalate according to procedures.
• Document interactions and manage tickets via logging system.
• Assist with hardware/software installations and basic maintenance.
• Support with operational and procedural questions as needed.

Skills

Customer service

Retail experience

Technical troubleshooting

Communication skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Heat Call Logging

Job description

Tractor Supply Company is seeking a Help Desk Team Member to provide first-line technical and non-technical support to store team members. You will troubleshoot issues, guide users through corrective steps, and escalate as needed to resolve tickets efficiently.

The role emphasizes strong customer service, comfortable communication, and the ability to work in a fast-paced store operations environment. Weekend/evening availability may be required.