Hybrid Customer Solutions Specialist

Tractor Supply; Brentwood (TN); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Tractor Supply Company seeks a Team Member for the Customer Solutions Center to deliver legendary customer service for in-store and online customers, resolving issues and driving sales. You will handle questions about policies, order status, and product use while engaging via phone, email, website, and chat.

Collaboration with teams, vendors, and management is expected to ensure timely resolutions. The role requires 1-2 years in store operations or customer service and a high school diploma or

Qualifications

• Experience: 1-2 years of store operations, retail, customer service experience or call center experience required
• Education: High school diploma or GED required
• Any suitable combination of education and experience will be considered.

Responsibilities

• Professionally represents Tractor Supply Company’s Mission and Values and the Brand in every customer engagement.
• Answers inbound calls and logs interaction accurately in the system to ensure resolution.
• Assist with online sales, upsells programs and products, and resolves all online order issues/inquiries with customers contacting the Customer Solutions Center.
• Provides product information and customer’s project information, which could include recommending products to purchase and/or their effective use.
• Follows through with a sense of urgency on any research or additional contact to ensure customer complaints or queries are resolved in a timely manner.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• May perform other duties as assigned*

Job description

Tractor Supply Company seeks a Team Member for the Customer Solutions Center to deliver legendary customer service for in-store and online customers, resolving issues and driving sales. You will handle questions about policies, order status, and product use while engaging via phone, email, website, and chat.

Collaboration with teams, vendors, and management is expected to ensure timely resolutions. The role requires 1-2 years in store operations or customer service and a high school diploma or