Technical Account Associate

dunnhumby; Cincinnati (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Job summary

dunnhumby is seeking a Technical Account Associate to collaborate with clients on implementing data platforms and software products. You will work with a team to understand client data and systems, answer data inquiries, and help outline data roadmaps to drive measurable value.

The role emphasizes client interaction, data engineering concepts, and leveraging AI tools to improve productivity, with a focus on delivering solutions that meet customer requirements.

Qualifications

• Degree (or equivalent) in Information Systems or Computer Science or similar.
• Experience communicating with clients regularly.
• Experience with open source distributed data platforms.
• Knowledge of modern and traditional data warehousing and data processing technologies.
• Experience with data engineering concepts and technologies.
• Ability to query and investigate data in SQL.
• Experience using AI tools to improve productivity is a plus.

Responsibilities

• Assist with data exploration assessments to understand client data and systems.
• Respond to data‑related inquiries from internal and client stakeholders.
• Support in outlining data roadmaps and best options for clients.
• Resolve data issues with client data providers and coordinate with Client Leadership teams.

Skills

Client interaction

Data exploration

SQL querying

AI tools usage

Education

Degree in Information Systems or Computer Science

Tools

Open source distributed data platforms

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We're looking for a talented Technical Account Associate who expects more from their career. It's a chance to work with our clients to implement our data platforms and software products. It's an opportunity to work with a market‑leading business to explore new opportunities for us and influence global retailers.

Joining our Technical Account Management team, you'll work with world‑class and passionate people to support with data exploration assessment to fully understand client data and systems. You'll answer data‑related inquiries from both internal and client stakeholders and use data knowledge to support and suggest best options to outline data roadmaps. You'll also resolve any data issues with client data providers and support the Client Leadership teams to ensure our data solutions meet requirements.

What we expect from you

• Degree or equivalent in a Information Systems or Computer Science or similar.
• Experience working, communicating and dealing with clients on a regular basis.
• Experience with open source distributed data platforms.
• Knowledge of modern and traditional data warehousing and data processing technologies.
• Experience with data engineering concepts and technologies.
• Ability to query and investigate data in any flavor of SQL.
• Experience using AI tools to improve productivity, streamline workflows, and support analysis and client solutions is a plus.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)