Retail Incentives Specialist I - Dealer Support & Programs

Yamaha Motor Corporation, USA; Marietta (GA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Résumé du poste

Yamaha Motor Corporation, USA is seeking a Retail Program Specialist I to support the Dealer Network and Field Sales through phone and email channels, administering retail incentive and BLU Print programs from setup through payout using SAP Vistex, YDS and related systems.

The role emphasizes accurate processing, inquiries resolution, reporting, and audits, with a focus on maintaining records in Siebel, Smartsheet and SmartVault, and collaborating across departments to resolve program issues.

Qualifications

• High School education or higher.
• 2-3 years of dealer support, customer service, program administration, retail incentives, sales operations, or related experience.
• Experience working in a customer-facing, dealer support, call center, or program administration environment preferred.
• Strong knowledge of Microsoft Office including Excel.
• SAP/Vistex preferred.

Responsabilités

• Serve as a primary representative for Dealer Retail Incentives, providing daily phone and email support to dealers, Field Sales, and internal stakeholders regarding program requirements, eligibility, points, payments, and discrepancies.
• Administer assigned Dealer Incentive and BLU Print programs, including accurate setup, verification, maintenance, processing, and payment administration in SAP Vistex, YDS, and other applicable systems.
• Research and resolve dealer inquiries and discrepancies by reviewing program guidelines and supporting records, coordinating with internal partners as needed, and clearly communicating outcomes and required follow-up.
• Provide program summary and detail reporting to management, field staff and internal support groups.
• Conduct audits of dealer marketing requirements that support BLU Print eligibility and point accumulation. Review and validate YDDI submissions in YDS, communicate approval status or required corrections to dealers, monitor resubmissions for compliance, maintain supporting documentation, and report results to BLU Print management and the Dealer Network team.
• Coordinate quarterly BLU Print appeals by tracking cases in Smartsheet, researching supporting evidence, preparing and presenting appeal packets, obtaining required signatures, and retaining final records in Smartsheet, SmartVault, and other approved systems.
• Maintain records of customer support provided to the Dealer network and Field Sales team through the phone queues and emails utilizing the Customer Relationship Management system (Siebel). Ensure that inquiries, research, follow up commitments, and resolutions are appropriately documented to support accurate service requests.
• Act as a liaison with internal departments and outside vendors to resolve program or system issues, maintain audit-ready records, and support consistent execution of dealer retail programs.
• Perform other duties as assigned.

Connaissances

Customer service

Dealer support

Data reporting

Office software

Formation

High School Diploma

Outils

SAP

Vistex

SAP Vistex

YDS

Siebel CRM

Smartsheet

SmartVault

Description du poste

Yamaha Motor Corporation, USA is seeking a Retail Program Specialist I to support the Dealer Network and Field Sales through phone and email channels, administering retail incentive and BLU Print programs from setup through payout using SAP Vistex, YDS and related systems.

The role emphasizes accurate processing, inquiries resolution, reporting, and audits, with a focus on maintaining records in Siebel, Smartsheet and SmartVault, and collaborating across departments to resolve program issues.