Retail Guest Experience & Sales Ambassador

American Dream; East Rutherford (NJ); On-site; USD 28,000 - 38,000; Full time

Job summary

American Dream is seeking a Retail Ambassador to deliver exceptional guest service at our destination retail area. You will greet guests, understand their needs, and guide them to products and promotions while maintaining displays and inventory accuracy.

Responsibilities include answering product questions, processing sales at the POS, restocking, and ensuring a clean, safe selling area. Previous retail and cash handling experience are preferred, with strong communication and teamwork skills

Qualifications

• Must be at least 18 years of age.
• Outstanding guest service skills.
• Retail experience preferred.
• Cash handling experience preferred.
• Guest service experience preferred.
• Basic knowledge of computers is preferred.
• Clear and effective communication with guests and staff.
• Basic math skills.
• Point of Sale experience preferred.
• Interpersonal skills — working alone and with a team.

Responsibilities

• Provide exceptional guest service by greeting and conversing with guests and determining their needs.
• Greet guests courteously, uncovering their needs, and giving polite parting remarks.
• Assist guests with product questions or general questions concerning American Dream and the local region.
• Prepare and organize product for display and purchase.
• Maintain specific product area as determined by the supervisory team.
• Communicate inventory levels to the manager and buyers on the specific product area.
• Communicate with manager/buyers on sales of specific products.
• Understand specific product area knowledge- features, other product options and benefits.
• Restock displays as needed.
• Organize and maintain specific product backstock.
• Oversee safety and cleanliness of selling area.
• Process and count out funds accurately and timely following established cash handling procedures.
• Maintain knowledge of Loss Prevention procedures.
• Utilizing suggestive selling techniques to increase sales.
• Maintain knowledge of current sales, promotions, and discounts.
• Recommend, select, and assist in locating merchandise based on guests' needs and questions.
• Utilize the POS (Point of Sale) system to ring up merchandise sales.
• Perform other duties as assigned.

Skills

Guest service

Cash handling

POS experience

Communication

Teamwork

Basic math

Job description

American Dream is seeking a Retail Ambassador to deliver exceptional guest service at our destination retail area. You will greet guests, understand their needs, and guide them to products and promotions while maintaining displays and inventory accuracy.

Responsibilities include answering product questions, processing sales at the POS, restocking, and ensuring a clean, safe selling area. Previous retail and cash handling experience are preferred, with strong communication and teamwork skills