Retail Guest Experience Educator

lululemon; Connecticut; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health benefits

Employee discount

Paid time off

Wellbeing programs

Job summary

lululemon in Connecticut is seeking an Educator to deliver world-class guest experience in our retail stores, sharing top-quality product education and connecting with the community. You will engage guests, perform transactions, and support omnichannel programs like buy online pickup in store, while collaborating with teammates to maintain a premium, welcoming store environment.

Flexibility is required; you must be 18+ with the right to work in the United States and have a passion for inclusion

Qualifications

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon in Connecticut is seeking an Educator to deliver world-class guest experience in our retail stores, sharing top-quality product education and connecting with the community. You will engage guests, perform transactions, and support omnichannel programs like buy online pickup in store, while collaborating with teammates to maintain a premium, welcoming store environment.

Flexibility is required; you must be 18+ with the right to work in the United States and have a passion for inclusion