Retail Guest Experience Educator

lululemon; Beverly (MA); Hybrid; USD 2,824,000 - 3,525,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica is seeking an Educator to deliver world-class guest experiences and product education in our Beverly, MA stores. You will connect with guests, articulate product benefits, and guide them through seamless omnichannel options such as buy online/pickup in store and ship from store.

You will thrive in a team-focused, inclusive environment, collaborating across store operations while maintaining a luxury retail setting with a strong emphasis on guest care and community.

Qualifications

• Provides an exceptional guest experience in a premium retail setting.
• Supports an inclusive environment and collaborative team culture.
• Demonstrates integrity, honesty and ethical conduct in all actions.
• Takes personal responsibility and is dependable in daily tasks.

Responsibilities

• Interact with guests to ensure a great experience and value their time.
• Assess guest needs and offer customized purchase and return solutions.
• Provide technical product education, articulating product value and benefits.
• Facilitate omnichannel programs (buy online, pickup in store, ship from store).
• Move on the floor to engage guests and attend to store needs.
• Receive feedback and work with leadership to resolve guest issues.
• Collaborate with team members to deliver optimal guest experiences.
• Support store operations and restock products as needed.
• Use in-store technology to enhance operations and guest service.
• Maintain cleanliness and safety throughout the shift.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Personal Responsibility

Self-Awareness

Collaboration

Enthusiasm

Job description

lululemon Athletica is seeking an Educator to deliver world-class guest experiences and product education in our Beverly, MA stores. You will connect with guests, articulate product benefits, and guide them through seamless omnichannel options such as buy online/pickup in store and ship from store.

You will thrive in a team-focused, inclusive environment, collaborating across store operations while maintaining a luxury retail setting with a strong emphasis on guest care and community.