Retail Golf Club Tech

DICK'S Sporting Goods, Inc.; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Golf Club Technician to repair clubs, fit equipment, and advise customers in-store. You will manage workflow, ensure turnaround times, and promote programs such as warranty sales and Scorecard while keeping golf service inventory organized.

You will handle orders, maintain merchandise presentation, and uphold safety and cleanliness standards, working collaboratively with the store team to provide a trusted, high‑quality service experience for every golfer.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time standing or walking (up to 4 hours).
• Ability to perform repetitive motions for short periods of time (up to 2 hours).

Responsibilities

• Perform golf club repairs including re-gripping, re-shafting, loft and lie adjustments.
• Perform club fitting and performance modifications through use of club fitting equipment.
• Provide product and service recommendations according to customer’s needs.
• Manage workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promote Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manage golf service supply inventory by accurately tracking shop usage.
• Complete, organize, and store all customers’ work orders.
• Provide a high level of customer service within the golf area.
• Uphold Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintain and participate in all recovery and cleanliness standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Golf club repair

Club fitting

Customer service

Inventory management

Tools

Club fitting equipment

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

• - Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• - Performs club fitting and club performance modifications through use of club fitting equipment.
• - Provides product and service recommendations according to customer’s needs.
• - Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• - Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• - Manages golf service supply inventory by accurately tracking shop usage.
• - Completes, organizes, and stores all customers’ work orders.
• - Provides a high level of customer service within the golf area.
• - Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• - Maintains and participates in all recovery and cleanliness standards.
• - Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• - Takes an all-hands-on-deck approach to support the team across the store.
• - Performs other tasks as assigned by management.

TEAMMATE TRAITS:

• - Ensures Accountability
• - Customer-Focus
• - Collaborative
• - Instills Trust
• - Decision-Quality/Decision-Making Abilities
• - Action-Oriented

QUALIFICATIONS:

• - Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• - Ability to work extended periods of time (up to 4 hours) standing or walking.
• - Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).