Retail Golf Club Fitting Specialist

Dick's Sporting Goods; Falls Church (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Dick's Sporting Goods is looking for a Golf Club Fitter in Falls Church, Virginia. The role involves building relationships with customers, providing tailored equipment recommendations, and supporting sales through athlete club fittings and repairs.

Ideal candidates will have 1-2 years of retail experience, preferably in the golf industry, and possess customer-focused traits. A certification in club fitting is also required, with an inclusive work environment emphasized.

Qualifications

• 1-2 years of retail experience preferred.
• Golf industry experience preferred.
• Golf fitting experience preferred.

Responsibilities

• Establish and maintain effective relationships with customers.
• Aide customers in ascertaining their needs for golf services.
• Support store services sales by performing athlete club fittings.

Skills

Customer-Focus

Collaborative

Action-Oriented

Golf fitting experience

Retail experience

Job description

Golf Club Fitter

Role Responsibilities

• Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
• Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
• Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
• Support store services sales by performing athlete club fittings and repairs.
• Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
• Make equipment recommendations tailored to the customer.

Operations

• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintain and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• 1-2 years of retail experience preferred
• Golf industry experience preferred
• Golf fitting experience preferred