Retail Master Club Fitter

DICK'S Sporting Goods, Inc.; Cedar Rapids (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Dick's Sporting Goods in Cedar Rapids is seeking a Retail Master Club Fitter responsible for enhancing golfer relationships and ensuring exceptional club fitting experiences. The role involves sales analysis, training of fellow fitters, and maintaining high customer service standards.

This position requires 1-3 years of retail and golf industry experience. The Retail Master Club Fitter will also oversee the sales effort in their department to achieve company sales objectives and support the Operations Sales Manager.

Qualifications

• 1-3 years retail experience preferred.
• 1-3 years golf industry experience preferred.

Responsibilities

• Build golfer relationships and ensure a positive club fitting experience.
• Analyze Golf sales reports and communicate results to teammates.
• Train and certify club fitters.

Skills

Customer-Focus

Decision-Making Abilities

Collaborative

Accountability

Action-Oriented

Job description

DICK'S Sporting Goods

OVERVIEW

The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

Essential Functions

• Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Monitors the sales, customer service and operational efforts of the selling floor.
• Point of contact for customers and teammates to provide golf services knowledge and communicating the company's golf services standards.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs.
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

Management

• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned – Key Carrier.

Operations

• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.
• All other tasks assigned by management.

TeamMate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• 1-3 years retail experience preferred
• 1-3 years golf industry experience preferred