Retail General Manager - Lead Stores, People & Profit

Books A Million; Matthews (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Books-A-Million in Matthews, NC is seeking a General Manager (Manager On Duty) to run the day-to-day operations of 2nd & Charles stores, leading the store team to maximize sales and customer service. You will oversee all store operations, train and develop staff, manage budgets and inventory, ensure security and policy compliance, and build community partnerships to improve the store's reputation.

This full-time role requires open availability, strong leadership, and a proven ability to

Qualifications

• 21 years of age or older.
• High school diploma or equivalent; college degree in business preferred.
• Ability to supervise a large number of associates.
• Successful completion of required background screenings.
• Strong decision-making, communication, and merchandising skills.
• Open availability for varied shifts and extended hours.

Responsibilities

• Lead day-to-day operations as Manager On Duty to maximize sales and customer service.
• Provide effective leadership, training, development, and accountability for store team.
• Recruit, coach, and develop the management staff.
• Ensure security, policy adherence, and efficient product flow.
• Create schedules and daily agendas to match store business needs.
• Maintain budget control and inventory levels within monthly targets.
• Foster community relations and partnerships to enhance reputation.
• Handle customer concerns to achieve satisfactory resolutions.
• Duties may vary with store size or volume.

Skills

Interpersonal Skills

Team Management

Development

Action Orientation

Verbal Communication

Written Communication

Education

High School Diploma

Business Degree Preferred

Job description

Books-A-Million in Matthews, NC is seeking a General Manager (Manager On Duty) to run the day-to-day operations of 2nd & Charles stores, leading the store team to maximize sales and customer service. You will oversee all store operations, train and develop staff, manage budgets and inventory, ensure security and policy compliance, and build community partnerships to improve the store's reputation.

This full-time role requires open availability, strong leadership, and a proven ability to