Retail General Manager: Lead Profit & Patient Experience

VisionWorks; Alpharetta (GA); On-site; USD 58,656 - 66,915; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a General Manager to lead a service-driven team from doctor appointment to eyewear pickup, focusing on profitability and patient experience.

The role requires strong leadership, an understanding of retail eyewear operations, and a track record of driving financial and customer satisfaction goals. This full-time position offers comprehensive benefits and career growth opportunities.

Qualifications

• HS Diploma or GED required.
• Bachelor's degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.

Responsibilities

• Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding organization's financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Education

HS Diploma or GED

Bachelor's degree

Job description

Visionworks is seeking a General Manager to lead a service-driven team from doctor appointment to eyewear pickup, focusing on profitability and patient experience.

The role requires strong leadership, an understanding of retail eyewear operations, and a track record of driving financial and customer satisfaction goals. This full-time position offers comprehensive benefits and career growth opportunities.