Eyewear Retail GM: Lead Growth & Customer Experience

VisionWorks; Littleton (CO); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a General Manager to lead the store in Littleton, CO, driving profitability while ensuring a simple, human patient journey from doctor appointment to eyewear pickup. You will lead a service-driven team, coach staff, and collaborate with doctors to balance business goals with exceptional customer care.

The role requires strong leadership, a background in optical management, and a focus on delivering top-tier patient experiences in a fast-paced retail setting.

Qualifications

• HS Diploma or GED required; Bachelor's degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

Responsibilities

• Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding organization's financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Skills

Leadership

Customer service

People management

Communication

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Optical management systems

Job description

Visionworks is seeking a General Manager to lead the store in Littleton, CO, driving profitability while ensuring a simple, human patient journey from doctor appointment to eyewear pickup. You will lead a service-driven team, coach staff, and collaborate with doctors to balance business goals with exceptional customer care.

The role requires strong leadership, a background in optical management, and a focus on delivering top-tier patient experiences in a fast-paced retail setting.