Retail General Manager — Lead Teams & Guest Experience

Victra - Verizon Authorized Retailer; Madison (MS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

Verizon Service Discount

Referral Bonus

Career Advancement Opportunities

Job summary

Victra - Verizon Authorized Retailer is seeking a Senior General Manager to shape the guest experience and drive high-performance results in a fast-paced retail setting. You will coach your team, coach the Assistant General Manager, and lead store operations to achieve sales targets while delivering operational excellence.

You will participate in trainings, weekly leadership calls, and ongoing development to mentor your staff and elevate customer service.

Qualifications

• 1-3 years of retail sales experience with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• High school diploma or GED.
• One+ years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods.
• Legally authorized to work in the United States.

Responsibilities

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Assist in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure employees meet monthly success measurements and complete training on time.
• Help implement sales tools and initiatives.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

Skills

Leadership

Sales leadership

Customer service

Communication

Staffing

Education

High School Diploma or GED

Job description

Victra - Verizon Authorized Retailer is seeking a Senior General Manager to shape the guest experience and drive high-performance results in a fast-paced retail setting. You will coach your team, coach the Assistant General Manager, and lead store operations to achieve sales targets while delivering operational excellence.

You will participate in trainings, weekly leadership calls, and ongoing development to mentor your staff and elevate customer service.