Retail General Manager

Pilot Flying J; Northfield (MN); On-site; USD 48,000 - 73,000; Full time

Job summary

An established industry player is seeking a dynamic Retail General Manager to lead high-volume retail facilities. In this pivotal role, you will drive sales and ensure exceptional customer satisfaction while managing and developing a dedicated team. Your leadership will be crucial in executing business plans and achieving financial objectives. This is a fantastic opportunity for someone with a strong background in retail management who is ready to take their career to the next level in a supportive and fast-paced environment. If you are passionate about customer service and team development, this role is perfect for you.

Qualifications

• 2-3 years of management experience in retail or service industry.
• Proficiency in managing high volume retail with P&L accountability.

Responsibilities

• Oversee high-volume retail facilities and ensure customer satisfaction.
• Drive sales and manage team members effectively.

Skills

Team Leadership

Customer Service

P&L Analysis

Management Experience

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

The Retail General Manager will also be:

• Ensuring that customer expectations are met
• Conducting meetings with subordinate employees

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

• Driving sales
• Managing team members
• Performing P&L analysis

Pay Rates Starting between: $48,900.00 - $72,750.00 / year

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

Additional requirements of the Retail General Manager include:

• Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
• Previous management proficiency in high volume retail with P&L accountability
• Ability to create and maintain a customer focused culture