Retail General Manager

Love's Travel Stops; Town of Canaan (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Retail General Manager to oversee operations at a high-volume retail customer service center. This role involves leading a dynamic team to enhance customer satisfaction and drive sales through effective management of processes and staff development. With a focus on safety, cleanliness, and exceptional service, the ideal candidate will have a passion for the retail industry and a proven track record in management. Join a company that values innovation and offers numerous benefits, including competitive pay and career development opportunities.

Benefits

Company Funded Tuition Assistance

Paid Time Off

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Profit Sharing

Hiring Immediately

Qualifications

• 3+ years in retail or management with a focus on customer service.
• Experience managing operations with significant sales volume.

Responsibilities

• Lead staff to provide exceptional customer service and manage operations.
• Drive sales through effective inventory and waste management.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office

Inventory Management

Education

High School Diploma

Bachelor's Degree in Business Management

Tools

Microsoft Office

Job description

Join to apply for the Retail General Manager role at Love's Travel Stops.

3 days ago Be among the first 25 applicants.

Req ID: 464235

Address: 12845 Route 22 Canaan, NY, 12029

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance
* Paid Time Off
* 401(k) – 100% match up to 5%
* Medical/Dental/Vision Insurance after 30-days
* Competitive Pay
* Career Development
* Quarterly Bonus Program
* Hiring Immediately
* Profit Sharing - Love’s Shares

The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions:

• Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Experience:

• 3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 3+ years’ experience managing operations with annual sales volume of $2+ million.
• 3+ years’ experience deciphering and impacting budgets and P&L statements.
• 3+ years’ experience supervising and training 10+ employees.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Our Culture:

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.