Retail General Manager

Vangst; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a pioneering force in the cannabis industry as a General Manager in NYC, where you'll lead operations at a flagship store. This role is perfect for a versatile leader passionate about exceptional service and community engagement. You will oversee daily operations, manage a dedicated team, and ensure compliance in a highly regulated environment. With a commitment to transparency and professional growth, this opportunity allows you to shape the future of cannabis retail while fostering an inclusive work culture. If you thrive in dynamic settings and are eager to elevate customer experiences, this is the role for you.

Qualifications

• 3+ years of retail management experience leading teams of 10+.
• Strong background in inventory management and cash handling.

Responsibilities

• Oversee store operations, ensuring compliance with regulations.
• Lead a team of 14-18 employees, focusing on training and performance.

Skills

Retail Management

Team Management

Inventory Management

Cash Handling

Conflict Management

Problem Solving

Job description

Our client, a pioneering force in the cannabis industry dedicated to redefining the cannabis retail experience. Our mission is to empower our customers with knowledge, provide access to the highest quality cannabis products, and create a community centered around responsible and informed consumption. We are committed to destigmatizing cannabis use, promoting responsible consumption, and contributing positively to the communities we serve.

As an organization, we value transparency, integrity, and a commitment to compliance with all state and local regulations. We strive to create an inclusive work culture that fosters professional growth, embraces diversity, and encourages collaboration. We see ourselves not just as a cannabis retailer but as a hub for cannabis enthusiasts, where education, community engagement, and a passion for the plant converge.

Join us in shaping the future of NYC cannabis retail as we begin to elevate the standards of service, education, and product offerings. We're dedicated to providing an unmatched customer experience, offering a curated selection of the finest cannabis products. We prioritize safety, education, and community, and we’re looking for dedicated team members who share our passion for excellence.

Position Overview

The General Manager (GM) will play a critical role in launching and overseeing the operations of flagship location. This position requires a versatile leader who can manage day-to-day operations while ensuring compliance in a highly regulated environment. The GM will set the standard for exceptional service, team management, and operational excellence.

Key Responsibilities

1. Operational Leadership
   • Oversee all aspects of store operations, including inventory management, cash handling, scheduling, and compliance with Standard Operating Procedures (SOPs).
   • Ensure adherence to state and local regulations governing the sale of cannabis products.
2. Team Management
   • Lead a team of 14-18 employees, including hiring, training, and performance management.
   • Foster a collaborative and positive work environment that aligns with values of inclusion and professional growth.
   • Handle conflict resolution and provide coaching and feedback to team members.
3. Customer Experience
   • Create a welcoming and educational environment for customers, promoting informed and responsible consumption.
   • Implement strategies to elevate customer satisfaction and loyalty.
4. Inventory and Cash Handling
   • Manage inventory to ensure accurate tracking, timely replenishment, and minimal shrinkage.
   • Oversee cash handling procedures to ensure accuracy and security.
5. Scheduling and Reporting
   • Develop and manage staff schedules to ensure adequate coverage, especially during the store's opening period.
   • Provide regular reports on sales, staffing, and operational metrics to upper management.

Qualifications

• 3 years of Retail Management experience
• Proven experience managing teams of 10+ employees (14-18 preferred).
• Strong background in inventory management and cash handling.
• Ability to operate in a highly regulated environment, adhering to SOPs and compliance requirements.
• Experience in conflict management and problem-solving.
• Cannabis industry experience is not required but is a plus.

Work Schedule

• Must have flexibility to work varied hours, especially during the store’s initial launch phase.