GIS Production and Support Manager

Harris Computer; New York (NY); Remote; USD 75,000 - 85,000; Full time

Job summary

Harris Computer is seeking a GIS Production and Support Manager to lead its service delivery teams remotely. This mid-senior level position requires expertise in building teams, GIS technology, and a passion for customer service. The ideal candidate will possess strong leadership skills and a history of managing successful projects and teams while achieving revenue targets.

Qualifications

• Prior management experience in services-based organizations.
• Professional experience in GIS.
• Successful track record managing remote employees.

Responsibilities

• Provide team leadership and set measurable goals.
• Drive attainment of service revenue targets.
• Manage customer support KPIs.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Teamwork

Job description

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Sidwell is recruiting for a remote-based position of GIS Production and Support Manager. If you have a solid background in building and leading high performing service delivery teams plus a passion for excellent customer service let’s have a conversation. Please check out our website at www.sidwellco.com.

This critical position will provide leadership and assistance to our GIS Production team, ensure the timely and profitable completion of projects as well as leading our customer support team. A successful candidate should be comfortable managing multiple teams while adhering to deadlines and monthly revenue targets.

This role will be customer focused, results-driven and can manage small teams to deliver services revenue. Sidwell is committed to providing our customers with the most encompassing GIS solutions and support in the industry.

A deep understanding of Esri technology, solutions, and concepts is required along with an inquisitive and driven mindset to be the best.

Responsibilities

• Provide team leadership; set clear and measurable team goals and objectives; actively coach and mentor staff; hold staff accountable for meeting or exceeding cited goals and customer expectations.
• Drive attainment of professional service monthly/quarterly/annual revenue targets by coaching, developing, and managing PS staff.
• Drive attainment of customer support KPIs by coaching, developing and managing support staff.
• Working closely with peers across the organization to stay current on Esri technology and trends
• Resource scheduling to ensure project coverage
• Meet monthly revenue goals and work with upper management on performance to forecast.
• Analyze current production and support processes and develop improved methodologies.
• Assist Sales with scoping, sizing and estimating efforts for opportunities
• Serve as a key point of escalation for customers to ensure concerns are consistently dealt with in a prompt, thorough and effective manner.
• Actively manage personnel issues including, but not limited to, hiring, preparation and delivery of mid-year and year-end staff performance evaluations, development of employee performance action plans, administration of corrective action and termination of under-performing staff, and development of growth plans to include annual score car
  
  

You’re a good fit for this role if you have:

• Prior management experience leading people in a services-based organization
• Professional experience in GIS required
• Experience with and knowledge of cadastral and land records processes
• Knowledge of local government operations desired
• Financial forecasting desired
• Project Management desired
• Successful track record of managing remote employees, desired
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work in a collaborative and professional environment which emphasizes teamwork.
• Demonstrated track record of effectively managing multiple assignments and projects within defined and challenging timelines.
  
  

Salary Expectation

• $75,000 - $85,000

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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