Retail General Manager

Confidential Jobs; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential Jobs is seeking a General Manager for its airport branch in Houston. The role oversees personnel, sales, cash and inventory management, store maintenance, and replenishment, partnering with the Regional VP of Store Operations to hit sales targets and maintain service excellence.

The GM will lead staff, manage daily store operations, ensure compliant transaction procedures, and foster strong relationships with customs, airport management, vendors, and partners while controlling costs

Responsibilities

• Promotes and monitors quality customer service through on-the-job training and by acting as a positive role model
• Driving revenues and profitability, expense and inventory control, and overall P&L performance; ability to analyze and improve P&L
• Recruit, interview, develop, and motivate the sales team
• Provide oversight, guidance, direction, and involvement in the daily operations of the store and stockroom
• Ensure effective transaction procedures are followed, including managing daily transaction reconciliation and reporting
• Oversee merchandise receiving and store inventory replenishment
• Ensure compliance with US Customs and local Airport regulations, as well as OSHA-established safety regulations
• Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
• Secure company assets by consistently monitoring inventory variances and controlling operating costs
• Develop, implement, and enforce policies, procedures, and processes designed to increase sales, decrease costs, and maintain customer service standards
• Oversee visual merchandising, inventory control, loss prevention, shipping & receiving, and human resources
• Provide on-going performance counseling to employees and use appropriate progressive disciplinary procedures when necessary

Job description

The General Manager is responsible for all aspects of the airport branch, including personnel, sales, cash and inventory management, store maintenance, and store replenishment.The General Manager will consistently provide customers with the highest level of service possible and will function in tandem with the Regional Vice President of Store Operations to ensure sales goals and objectives are consistently achieved. The role will also build cohesive and productive store teams; managing performance for service excellence.

RESPONSIBILITIES:

• Promotes and monitors quality customer service through on-the-job training and by acting as a positive role model
• Driving revenues and profitability, expense and inventory control, and overall P&L performance; ability to analyze and improve P&L
• Recruit, interview, develop, and motivate the sales team
• Provide oversight, guidance, direction, and involvement in the daily operations of the store and stockroom
• Ensure effective transaction procedures are followed, including managing daily transaction reconciliation and reporting
• Oversee merchandise receiving and store inventory replenishment
• Ensure compliance with US Customs and local Airport regulations, as well as OSHA-established safety regulations
• Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
• Secure company assets by consistently monitoring inventory variances and controlling operating costs
• Develop, implement, and enforce policies, procedures, and processes designed to increase sales, decrease costs, and maintain customer service standards
• Oversee visual merchandising, inventory control, loss prevention, shipping & receiving, and human resources
• Provide on-going performance counseling to employees and use appropriate progressive disciplinary procedures when necessary