Assistant Manager Retail

Paradies Lagardere Default; Grand Rapids (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Paradies Lagardere Default is seeking an Assistant General Manager for its airport retail operations at Gerald R. Ford International Airport. This role requires an experienced retail leader who will lead daily operations, coach team members, and ensure exceptional guest experiences.

Candidates must have 3+ years of retail management experience and a hands-on leadership style. Join us to make an impact in a dynamic environment where no two days are alike.

Qualifications

• 3+ years of retail management experience required.
• Experience leading teams, not just completing tasks.
• Ability to coach performance issues effectively.

Responsibilities

• Lead daily retail operations in a busy airport environment.
• Coach, develop, and hold team members accountable.
• Manage inventory, merchandising, cash handling, and compliance standards.

Skills

Retail management experience

Team leadership

Problem-solving skills

Customer service

Organizational skills

Job description

Grand Rapids Retail, 5500 44th St SE, Grand Rapids, MI 49501, USA

Assistant General Manager – Airport Retail Operations

Gerald R. Ford International Airport (GRR)

This is not a first-time management role.

We're looking for an experienced retail leader who thrives in a dynamic environment, leads from the front, and understands that great operations start with great people.

As the Assistant General Manager, you will help lead an airport retail location, supporting a team of supervisors and associates while ensuring an exceptional experience for every guest. This role is ideal for someone who enjoys being visible on the floor, coaching teams in real time, solving problems, and holding themselves and others accountable.

If you're looking for a position where you can make an impact, build a strong team, and help drive results every day, we'd like to meet you.

What You’ll Do

Lead daily retail operations in a busy airport environment

Coach, develop, and hold team members accountable to performance expectations

Support hiring, onboarding, training, and retention efforts

Ensure excellent customer service and operational execution

Manage inventory, merchandising, cash handling, and compliance standards

Partner with the General Manager to drive sales, staffing, and business results

Serve as the leader on duty and make sound business decisions independently

Foster a positive, professional, and team-focused work environment

What We’re Looking For

3+ years of retail management experience

Experience leading teams, not just completing tasks

Strong attendance, reliability, and follow-through

Ability to coach performance issues and have difficult conversations when necessary

A hands-on leadership style with a willingness to jump in wherever needed

Strong organizational and problem-solving skills

Ability to work flexible schedules, including weekends and holidays

You’ll Be Successful If You:

Lead by example rather than from an office

Take ownership instead of waiting for direction

Build trust through consistency and accountability

Enjoy developing people and helping others succeed

Stay calm under pressure and focus on solutions

Not the Right Fit If:

You’re looking for your first management position

You prefer working independently rather than leading a team

You avoid difficult conversations or performance accountability

You want a predictable desk job rather than a dynamic operational role

Why Join Us?

You’ll have the opportunity to lead a team in a unique airport environment where no two days are the same. We value leaders who are dependable, engaged, and committed to creating a great experience for both guests and employees.

If you’re an experienced manager looking for your next challenge, we encourage you to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.