Retail General Manager

Visionworks of America; Harrisburg (Dauphin County); On-site; USD 53,000 - 68,000; Full time

Job summary

An established industry player is seeking a General Manager to lead their Harrisburg store. This role requires a charismatic leader who can drive profitability while ensuring an exceptional patient and customer journey. You will manage a dedicated team, engage with doctors, and oversee daily operations to meet financial and performance goals. If you have a passion for customer service and a knack for business management, this is the perfect opportunity to make a significant impact in a dynamic environment. Join a company committed to diversity and inclusion, and enjoy a competitive benefits package that supports your well-being and career growth.

Benefits

Vision Coverage

401 (k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical and Dental for Full Timers

Qualifications

• 3+ years of related experience, preferably in optical management.
• Leadership skills to manage a service-driven team effectively.

Responsibilities

• Maximize store profitability while enhancing customer experience.
• Hire, train, and develop store associates for excellence.

Skills

Leadership

Business Management

Customer Service

Team Development

Education

High School Diploma or GED

Bachelor's Degree

Job description

Store 683, Harrisburg, Pennsylvania, United States of America

Job Description

Posted Monday, February 3, 2025 at 5:00 AM

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time

Pay: $53,644.48 - $67,055.60 per year

The Role:

A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business-savvy self-starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service-driven team to ensure a simple, human, and bold patient and customer journey from doctor appointment to eyewear pickup.

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates, and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop, and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute, and improve all broad operational activities to meet the store's financial and customer experience goals.

Qualifications:

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts — including but not limited to:

• Vision Coverage
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity, and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Store 683, Harrisburg, Pennsylvania, United States of America