Retail General Manager

Visionworks of America; Charlotte (NC); On-site; USD 58,000 - 71,000; Full time

Job summary

An established industry player is seeking a General Manager to lead their Charlotte store. This role is perfect for a business-savvy individual passionate about customer service and team leadership. You'll be responsible for maximizing profitability while ensuring a smooth and welcoming experience for patients and customers. This dynamic position involves engaging with doctors, managing daily operations, and developing a service-oriented team. Join a company that values diversity and offers a competitive benefits package, including vision coverage and 401(k). If you have a knack for leadership and a commitment to excellence, this opportunity is for you!

Benefits

Vision Coverage

401(k)

Paid Time Off

Medical and Dental Insurance

Milestone Anniversary Awards

Qualifications

• 3+ years of related experience in management.
• Optical management experience preferred.

Responsibilities

• Lead store team and oversee business operations.
• Maximize store profitability while ensuring excellent customer experience.
• Hire, train, and develop store associates.

Skills

Customer Service

Team Leadership

Business Management

Problem Solving

Education

High School Diploma or GED

Bachelor's Degree

Job description

Store 323, Charlotte, North Carolina, United States of America

Job Description

Posted Thursday, April 24, 2025 at 5:00 AM

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic individuals who are passionate about helping customers look and see great. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into your store, we need team members dedicated to excellent customer service.

Job Type: Full Time

Pay: $58,656 - $70,768.37

The Role:

A Visionworks General Manager (GM) leads the store team and oversees business operations. This role requires a business-savvy self-starter who understands profitability and success drivers. The GM manages a service-oriented team to ensure a smooth, human, and bold patient and customer experience from doctor appointment to eyewear pickup.

• Maximize store profitability while maintaining excellent patient/customer experience by achieving financial and performance goals.
• Engage regularly with the Doctor to discuss business needs, staff, and patient/customer experience.
• Plan daily operations by managing traffic, appointments, and eyewear services.
• Hire, train, coach, and develop store associates to ensure excellent performance and customer experience.
• Resolve obstacles and issues in the patient/customer experience as needed.
• Lead operational activities to meet financial and customer service goals.

Qualifications:

• HS Diploma or GED required; Bachelor’s degree preferred.
• At least three (3) years of related experience required.
• Optical management experience is preferred.
• Licensed GMs must hold a current State Opticians License.

What We Offer:

We provide a competitive benefits package, including vision coverage, 401(k), paid time off, milestone anniversary awards, medical and dental for full-timers, and more. We value diversity, equity, and inclusion and are committed to an environment where everyone is seen and heard.

Visionworks is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, sexual orientation, gender identity, national origin, ethnicity, disability, veteran status, or any other protected status.

Compensation varies by market and experience. The role may include bonuses, equity, and commissions as part of the package.