Retail General Manager

Visionworks of America, Inc.; Charlotte (NC); On-site; USD 58,000 - 71,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a store team in Charlotte, North Carolina. This role is pivotal in maximizing store profitability while ensuring a seamless customer experience from appointment to eyewear pickup. The ideal candidate will be a business-savvy self-starter with a passion for customer service and team leadership. Join a company that values diversity and offers a competitive benefits package, including vision coverage, 401(k), and paid time off. If you are ready to make a significant impact in the vision care industry, this opportunity is for you.

Benefits

Vision Coverage

401(k)

Paid Time Off

Medical Benefits

Dental Benefits

Qualifications

• 3+ years of relevant experience in management.
• Optical management experience preferred.

Responsibilities

• Lead store team and manage business operations effectively.
• Maximize store profitability while ensuring excellent customer experience.

Skills

Customer Service

Team Leadership

Profitability Management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Store 323, Charlotte, North Carolina, United States of America

Job Description

Posted Thursday, April 24, 2025 at 5:00 AM

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic individuals who are passionate about helping customers look and see great. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into your store, we need team members who are dedicated to excellent customer service.

Job Type: Full Time

Pay: $58,656 - $70,768.37

The Role:

A Visionworks General Manager (GM) leads the store team and manages business operations. The ideal candidate is a business-savvy self-starter with experience in profitability and team leadership. The GM ensures a smooth, human, and bold patient and customer journey from appointment to eyewear pickup.

• Maximize store profitability while maintaining excellent patient/customer experience by achieving financial and performance goals.
• Regularly engage with the Doctor to discuss business needs, staff, and patient experience.
• Plan daily operations by managing traffic, appointments, and services.
• Hire, train, coach, and support staff to deliver outstanding service.
• Resolve obstacles in the patient/customer experience as needed.
• Lead operational activities to meet financial and customer satisfaction goals.

Qualifications:

• HS Diploma or GED required; Bachelor's degree preferred.
• At least three (3) years of relevant experience required.
• Optical management experience is preferred.
• Licensed GMs must possess a current State Opticians License.

What We Offer:

We provide a competitive benefits package, including vision coverage, 401(k), paid time off, milestone awards, medical and dental benefits for full-time employees, and more. We value diversity, equity, and inclusion, and are committed to an environment where everyone is seen and heard.

Equal Opportunity Statement:

Visionworks is an equal opportunity employer, committed to fair treatment regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, ethnicity, disability, veteran status, or other protected statuses.

Note: Compensation ranges are listed above and may vary by market. Actual pay will be based on experience and other factors. The role may include bonuses, equity, and commissions.