Retail General Manager

Love's Travel Stops; Charlotte (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading travel stop and convenience store chain where you can make a significant impact! As a Retail General Manager, you will oversee operations, lead a dedicated staff, and ensure exceptional customer service in a fast-paced environment. This role offers ample opportunities for career development and growth, with a focus on enhancing sales and customer satisfaction. If you are passionate about the retail industry and eager to contribute to a company that values integrity and innovation, this is the perfect opportunity for you. Become part of a family-owned business that has been fueling journeys since 1964 and is committed to community and diversity.

Benefits

Company funded tuition assistance

Paid Time Off

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Profit Sharing - Love’s Shares

Hiring Immediately

Qualifications

• 2+ years in retail or similar management roles.
• Experience managing operations with sales volume of $2+ million.

Responsibilities

• Ensure exceptional customer service and facility maintenance.
• Drive sales through efficient inventory management and marketing.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Microsoft Office

Interpersonal Skills

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Address: 2603 Sam Wilson Rd Charlotte, NC, 28214

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately * Profit Sharing - Love’s Shares

Welcome to Love’s!

The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions:

• Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Address customer feedback and work to improve the overall experience.

Experience:

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years’ experience managing operations with annual sales volume of $2+ million.
• 2+ years’ experience deciphering and impacting budgets and P&L statements.
• 2+ years’ experience supervising and training 10+ employees.

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Our Culture:

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Charlotte
Job Segment: Marketing Manager, General Manager, Facilities, Merchandising, Recruiting, Marketing, Management, Operations, Retail, Human Resources