Retail General Manager

VisionWorks; Charlotte (NC); On-site; USD 58,000 - 71,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a service-driven team in enhancing the patient and customer journey. This role involves maximizing store profitability while ensuring a welcoming atmosphere for customers. The ideal candidate will be a business-savvy leader with a passion for customer service and a commitment to developing their team. Join a company dedicated to diversity, equity, and inclusion, and enjoy a competitive benefits package, including vision coverage and paid parental leave. If you're ready to make a difference in the vision care industry, this is the opportunity for you!

Benefits

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time Off

Milestone Anniversary Awards

Medical and Dental for Full Timers

Qualifications

• 3+ years of related experience in management.
• Optical management experience preferred.

Responsibilities

• Maximize store profitability while ensuring excellent customer experience.
• Hire, train, and support store associates for optimal performance.

Skills

Leadership

Customer Service

Business Management

Problem Solving

Education

High School Diploma or GED

Bachelor’s Degree

Job description

About Us

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time

Pay: $58,656 - $70,768.35 per year

The Role:

A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business-savvy self-starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service-driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Qualifications:

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts — including but not limited to:

• Vision Coverage.
• Paid Parental Leave.
• Bereavement Leave.
• 401 (k) Savings Plan.
• Paid Time off.
• Milestone anniversary awards.
• Medical, Dental for Full Timers.
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.